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Logo: Western University Canada
The Primary Internet Service Provider for Students at Western Residences
Logo: Housing at Western University

Frequently Asked Questions

What is RezNet?    click to see or hide answer

RezNet is the university preferred internet service provider in Western, Brescia, and Huron residences, with a 98% subscription rate.

How do I subscribe?    click to see or hide answer

You may subscribe to RezNet by logging into MyHousing and updating the RezNet section of your online application.

We encourage you to subscribe and try our service! If you are not satisfied, you can cancel your subscription before September 30th of the current academic year and the full charge will be reversed on your Student Center.

If you have subscribed to RezNet you will note a charge of $395 on your Student Center statement of account.

Is there University provided wireless in my Residence room?    click to see or hide answer

Yes! RezNet subscribers living in residence can access WesternRezNet (RezNet's wireless network) in their residence room.

Students without a RezNet subscription will only be able to access uwosecure-v2 (Campus wireless) in main campus buildings.

For more information, please visit

Can I bring a wireless router?    click to see or hide answer

No. Personal wireless routers interfere with the wireless being provided to you, and your fellow floormates in residence. Wireless internet access is provided to RezNet subscribers throughout our residences (in bedrooms and public spaces).

Can I connect a wireless printer to RezNet?    click to see or hide answer

Wireless printers are not compatible with the security required by RezNet's wireless service. Additionally, signals from wireless printers also interfere with the wireless internet being provided to you and your fellow residents.

You can still use your printer by turning off the wireless broadcasting, and using a USB printer cable.

What type of computer do I need to connect to RezNet?    click to see or hide answer

Nearly any computer, tablet, or smart phone can connect to RezNet's wireless and/or wired service. To ensure you have the best experience in the campus technical environment, we recommend that your device meets these recommended minimum specifications:

Processor Intel Core i3/i5 or AMD equivalent (PC or Mac)
Memory (RAM) 6GB
Operating System Windows 8 or macOS 10.13 or higher

RezNet provides full technical support for:

  • macOS 10.13 and above
  • Windows 8 and 10
  • Android Phones and Tablets
  • Blackberry Phones
  • iPhones and iPads

Please note that distributions of Linux operating systems may not be supported by RezNet Staff, but can connect to RezNet's services.

If you have any questions about your device specifications, please contact the RezNet Hotline at (519)-661-4225 or email us at

What are the RezNet Bandwidth limits?    click to see or hide answer

RezNet has no daily or monthly bandwidth limits. Please note that the primary purpose of the RezNet network service is to support the academic mission of the University.

To ensure equal access for all RezNet users, we do reserve the right to request that users monopolizing the network resources, reduce their usage. In order to preserve the integrity of the network, RezNet also reserves the right to modify our bandwidth limits policy.

For more information please refer to our complete Bandwidth Guidelines.

What else do I need to bring?    click to see or hide answer
  • An Ethernet cable (and USB Ethernet adapter if applicable)
  • A USB printer cable
  • Your Western user name and password
  • Anti-Virus Software

For a complete list of what to bring, please visit our What to Bring page.

What if I need help during the year with RezNet?    click to see or hide answer

Although you are responsible for getting connected, we have an excellent student support team available to assist with configuration issues. For those who are experiencing connection difficulties, we recommend that they call the RezNet hotline at (519) 661-4225 and speak with a customer service representative. RezNet Hotline hours are available here.


RezNet Hotline   (519) 661 - 4225

February 14th - March 8th, 2021

  • 2pm - 4pm
All Hours
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