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Logo: Western University Canada
The Primary Internet Service Provider for Students at Western Residences
Logo: Housing at Western University

Quarantine Information

Quarantines - What You Need to Know

If your Internet connection has stopped functioning, it is possible that you have been quarantined. If you suspect that you have been quarantined, call the RezNet Hotline and we may confirm if your internet access has been disabled due to a virus infection.

Computers found to be infected with a virus or which disrupt network performance or security will be quarantined from the RezNet network without notice. If you have been quarantined, it is your responsibility to clean the infection from your computer, install all operating system updates and ensure that your anti-virus software is up-to-date.

First time Quarantine

For a first time quarantine, you are responsible for installing all critical operating system updates, installing and updating anti-virus software to clean your computer, and enabling a firewall to prevent future vulnerabilities on your system. Once you have performed these actions you should contact the RezNet Hotline at (519) 661-4225 and inform a RezNet staff member of your status and request to have your RezNet connection restored.

It is important to ensure that you complete the entire process before being un-quarantined. If you attempt to remove infected files off your computer without completing operating system updates, or you do not enable your firewall, you risk being re-infected and re-quarantined.


RezNet Hotline   (519) 661 - 4225

Regular Hours of Operation

- Sunday: 6pm to 9pm
- Monday to Thursday: 4pm to 10pm
- Friday: 2pm to 5pm
- Saturday: Closed

All Hours