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Logo: Western University Canada
The Primary Internet Service Provider for Students at Western Residences
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RezNet Hotline

The RezNet Hotline is open at the following times to answer any inquiries and to assist you with any issues you may encounter while using RezNet.

If you require RezNet's assistance, please contact the RezNet Hotline or request help here.

Hours of Operation

Summer Hours of Operation

May 6th - August 23rd

  • Monday - Friday
  • 9am - 4pm

Hotline Closure

August 24th - September 1st

The RezNet Hotline is currently closed. If you require assistance, please email us at

Move-In Day Hours

  • Sunday, September 1st: 9am - 8pm
  • Monday, September 2nd: 9am - 6pm

Orientation Week Hours

  • Tuesday, September 3rd: 9am - 6pm
  • Wednesday, September 4th: 9am - 6pm
  • Thursday, September 5th: 9am - 4pm
  • Friday, September 6th: 9am - 4pm

Regular Hours of Operation

  • Sunday: 6pm - 9pm
  • Monday to Thursday: 4pm - 10pm
  • Friday: 2pm t- 5pm
  • Saturday: Closed
RezNet Handbook
Handnook cover

RezNet Handbook 2018-19


The RezNet Handbook contains helpful instructions for configuring your devices for RezNet's wired and wireless networks. If you are experiencing problems connecting to RezNet and the solution cannot be found in this handbook, please call the RezNet Hotline at (519) 661 - 4225.

For any discrepancy between the online copy and print copy of the RezNet Handbook for the current academic year, the most recent printed version will be deemed as correct unless otherwise stated.

Need to talk to us?
Call (519) 661 - 4225

Or send us your message.